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Privacy Policy

Your Privacy Matters.

Your privacy is extremely important to us. This policy explains what information Aerwave collects from you, how it may be shared, and, most importantly, how we keep it safe. You will also find steps that you can take to alter how your information is used. But rest assured, Aerwave never collects information on your browsing data. That’s a promise we keep to you.


Aerwave respects your privacy and we are committed to protecting your personal information. Our Privacy Policy (the “Privacy Policy” or “Policy”) covers information generated when you use or subscribe to Aerwave’s products or services, and when you use our website, networks, or equipment related to those products or services. This Policy covers:

By accessing the website or subscribing to any Services, you agree to this Privacy Policy. This Policy applies to you and anyone who uses our products or services under your account, except where otherwise noted. This Policy also provides you with information about how to access, review, and correct information that personally identifies you, how to set privacy preferences and opt out of certain uses and sharing of information, and your rights under federal law and this Policy concerning your personally identifiable information. The terms “Aerwave,” “we,” “us,” or “our” refer to Aerwave, Inc. a Texas corporation. The term “you” refers to you as a subscriber to our Services.

This Policy does not apply to any third-party websites, applications, or content accessible through your use of the Services. We do not control these third parties and their information practices are governed by their own privacy policies or terms of use.

The information we collect

We collect information about you and how you are using our Services including information about your devices and equipment that are connected to our Services.

Information that you provide to us

We collect information that you provide to use when you use our website or our Services, including when you create an account, contact us, use online account tools, or otherwise communicate with us. This information may include:

Information that we collect when you use the services

When you use the Services, our website, network, or support systems, we collect information about how you are using each, respectively. This information may include:

The information we collect automatically is primarily statistical data, but we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve and personalize our Services, including by enabling us to identify and authenticate users. Your web browser may let you choose your preference as to whether you want to allow the collection of information about your online activities over time and across different websites or online services. At this time, the Services may not respond to the preferences you may have set in your web browser regarding such collection of your information, and the Services may continue to collect information in the manner described in this Privacy Policy.

Information we collect when you use the website

When you use our website, we may collect certain information by automated means, such as through the use of:

Information we collect from third parties

In order to facilitate our service, we may receive data from third party sources for purposes of delivering Services, for example, verifying residency in a building for purposes of setting up an account with Aerwave. Aerwave does not sell this information to other third parties. For more information on how Aerwave uses your information, please see the section titled “How we use your information”.

The information we do not collect

Information regarding your preferences and settings related to the Services is stored as a necessity to delivering the Services. However, information regarding your Internet browsing history is not monitored, recorded, logged, stored, or passed to any third party. This information includes IP traffic destination, data content, or DNS queries. If it is necessary to pass any information to a third party as it relates to providing the Services, for example, resolving a DNS query using a third-party DNS resolution service, we will do so, however, we will not monitor, record, log, or store that information, for example, the information contained within the DNS resolution.

How we use your information

We use your information to power our Services and to improve your experience with our Services. We use your information to provide, support, improve, protect, analyze and bill for our Services; to communicate with you about your service or experience; to detect and avoid fraud, for advertising, and for research purposes. Examples of how we use your information include:

How we share your information

We share your information as follows:

How you control your information

You can control how we use or share your information or how we contact you through the settings features within your account on our website or by contacting an Aerwave representative.

Marketing communications

To stop receiving our promotional emails and texts, follow the instructions in any promotional message you receive from us. Even if you opt-out of receiving our marketing messages, we will continue to send you transactional messages. These include responses to your questions and information about any services we provide you.

Limiting personal information that we collect and share

You may take certain actions to limit our access to personal information collected through our Sites, including IP address and referring website. You may opt-out of receiving many behavioral ads through a web tool available here. You can also opt-out of the use of this information for analytics through Google Analytics here. You can also browse our Sites using a browser private mode, which may prevent us from collecting information about you and your browser.

Requesting copies of your personal information or asking that we delete your personal information

If you have provided your personal information to receive Service, entered personal information through a form on our website, or have given us personal information in other ways, you can request a copy of the personal information about you that we currently hold and you can request that we delete this information.

When you make a request, we will collect four basic pieces of personal information, which we will match with our records to reasonably verify your identity. After you submit the form, you will receive an email confirmation with instructions on an additional step that we require you take to help verify your identity and email address. We endeavor to respond promptly to your request once we reasonably verify your identify. Note that if you request your personal information more than twice in a twelve-month period, we may be unable to respond. And rest assured, we do not discriminate against any consumer who makes these requests.

If we are unable to verify your identity, we may not respond to your request. Because we cannot validate the identity of visitors to our website, we are unable to share a copy of your personal information or delete your personal information that we have from you if you have only visited our website. However, visitors to our website can reference the chart above for details about the personal information we collect, the reasons why we collect it, and the categories of third parties with which we share the information. In addition, if you are a current customer, we are unable to process requests to delete your personal information; because we collect only the information we need to provide our service, we necessarily need to continue to use your information to serve you.

How we store and safeguard your information

We use technical, administrative, and physical safeguards to protect against unauthorized access to, use of, or disclosure of the information that we collect and store. But no security program is perfect. As a result, we cannot guarantee that we will prevent every unauthorized attempt to access, use, or disclose information. If a breach were to occur, we will notify you as required by applicable law. Your information is stored for the whole period when you are using the Services and for a period of two (2) years after the last use of the Services. Any non-identifiable personal information, for example, aggregated usage data, may be stored longer that two years, provided it does not contain personally identifiable information.

Other privacy information

Changes to this Policy

We may modify this Policy at any time. You can view the most current version of this Policy by going to our website. If we make material changes to this Policy, then we will provide you at least 30 days’ notice by email, through your online account portal, or other reasonable methods. If you continue to use the Services following notice of the changes, we will deem that to be your acceptance of and consent to the changes in the revised Policy. If the changes in the revised Policy are related to new use, disclosure, or permission of access to your personally identifiable information, we may require your consent before implementing those changes and your continued use of the Services.

Information specific to children

The website and the Services are not directed to, and we do not knowingly collect or solicit personal information from, children under the age of 13. If we learn that we have collected or received personal information from a child under the age of 13, we will delete that information. If you believe that we might have any information from or about a child under the age of 13, please contact us at [email protected].

Your California Privacy Rights

We comply with special legal requirements for California residents associates with access, deletion, and sale or sharing of residents’ data and application of do not track notices.

“Do Not Track” notice

Currently, there is not a universal “Do Not Track” protocol that exists. As such, our Services and website will continue to operate whether or not a “Do Not Track” signal is received.

California Consumer Privacy Act (“CCPA”)

CCPA Personal Information (“CCPA PI”) is defined by the state of California as information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with California consumers or households. You have the right to request information from us regarding the information we have collected or shared, for what business purpose it was collected or shared, and to which categories of third parties it was shared. You also have the right to request the deletion of your CCPA PI. Upon your request, we will delete the CCPA PI information that we have collected, except for situations when it is necessary for us to retain it: provide you with a Service that you have requested, maintain the functionality or security of our systems; or comply with or exercise rights provided by the law.

How to contact us

If you have questions regarding these Terms of Service, please reach us as follows:

Aerwave, Inc.

Attn: Legal Department
5519 FM 1488 Road
Suite C
Magnolia, TX 77354
Email: [email protected]